Terms of service

These terms govern your use of the FiFO mobile app, the FiFO web portal and fifo.ae. By creating an account or using the service you agree to them.

1. The agreement

These terms are between you and FIFO Restaurant Operations LLC. Where your organisation has signed a separate subscription agreement with us, that agreement takes precedence over these terms wherever the two differ.

2. Your account

• You must give accurate information and keep it up to date.
• You are responsible for everything done under your account, so keep your password to yourself.
• Your administrator decides your role and which branches you can see, and can change or remove your access.
• Tell us promptly if you believe an account has been compromised.

3. Free trial

• New accounts get 14 days free, counted from the day you sign up.
• No payment card is needed to start, and nothing is charged during the trial.
• One trial per restaurant business.
• When the 14 days end, access is locked until you choose a plan. Your data is not deleted while you decide — our privacy policy says how long we keep it if you never subscribe.
• We may end a trial early if it is being used to break these terms.

4. Standard and Pro plans

Standard and Pro are bought in the app without a signed contract.

• Billed monthly in advance, per branch, in UAE dirhams. The subscription renews automatically each month until you cancel.
• Payment is taken by card through Stripe, our payment processor. We never see or store your full card number.
• Cancel anytime using the “Manage subscription” link in your Stripe receipt email, or message us on WhatsApp at +971 52 756 5505. Cancelling stops the next renewal; your access runs to the end of the month you have already paid for.
• No refunds for a month already started. You keep the service you paid for until that month ends.
• Adding a branch adds that branch’s fee from the month it is activated.
• There is no minimum term and no onboarding fee on these plans.
• If a payment fails we will tell you and try again. If it stays unpaid for 14 days we may suspend access until it is settled.

5. Enterprise and signed agreements

Enterprise is sold under a separate written agreement, and these terms apply only where that agreement is silent.

• Twelve-month minimum term, unless agreed otherwise in writing.
• Collected monthly by the payment method on your signed direct debit mandate.
• Onboarding is a one-time fee per contract, not per branch.
• Ending it early does not release you from the remainder of the minimum term.

6. Price changes and VAT

We may change our prices. If we do, we will give you at least 30 days’ notice by email before the new price applies to your account, and you are free to cancel before it takes effect rather than accept it.

Value added tax will be added at the applicable rate from the date we are registered for VAT in the UAE. Until then, no VAT is charged and our invoices are not tax invoices.

7. Your data stays yours

All operational data you enter — purchases, wastage, counts, revenue, recipes, costs — remains yours. We claim no ownership of it. We use it only to run the service for you, as set out in our privacy policy.

You can export your data as PDF or Excel at any time while your subscription is active, and for 90 days after it ends.

8. What you may not do

• Share one login between people, or resell access to FiFO
• Copy, reverse engineer or attempt to extract the source of the app or portal
• Upload anything unlawful, or anything you have no right to upload
• Interfere with the service, probe it for weaknesses, or try to reach another organisation’s data
• Use FiFO to break UAE law

9. Availability

We aim for 99.5% monthly uptime, excluding scheduled maintenance that we announce in advance and outages caused by circumstances beyond our control. The app continues to work for logging while offline and syncs when a connection returns.

We may change or improve features over time. If we remove something you rely on, we will give you reasonable notice.

10. Accuracy of figures

FiFO reports on the data your team enters. Food cost percentages, wastage figures, margins, breakeven and forecasts are calculations on that data, offered as management information. They are not accounting, tax or financial advice, and we are not responsible for decisions taken on them. Check your own records before relying on a figure.

11. The assistant

FiFO’s in-app assistant answers questions about your own data. It can be wrong. Treat its answers as a starting point, not a verdict, and verify anything that matters before acting on it.

Fair use. Each plan includes a monthly allowance of assistant questions, shown in the app. If you reach it, the assistant pauses until the next billing month; everything else in FiFO carries on working. We will tell you before you reach the limit, and you can move to a higher plan if you need more.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for lost profit, lost business or indirect loss.

13. Ending the agreement

• On Standard and Pro you may cancel anytime using the “Manage subscription” link in your Stripe receipt email, or by messaging us on WhatsApp at +971 52 756 5505, with no notice period.
• On Enterprise you may end the subscription at the end of the minimum term by giving 30 days’ written notice.
• Either side may end it immediately if the other commits a serious breach and does not fix it within 30 days of being told.
• We may suspend or end access immediately for non-payment beyond 14 days, or for use that breaks clause 8.
• On termination your access stops; your data stays available for export for 90 days, then is deleted.

14. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of Sharjah have jurisdiction.

15. Contact

partnerfifo@gmail.com · +971 52 756 5505 · Sharjah Media City, Sharjah, UAE