Your data
Delete your account
You can delete your FiFO account and the data in it at any time, from inside the app or by asking us. This page explains exactly what happens.
Delete it yourself, in the app
The fastest way. It takes about a minute.
- Open the FiFO app and go to Settings
- Tap Account
- Tap Delete account
- Confirm — you will be asked to type your password
Only the account owner can do this. If you are a manager, person-in-charge or staff member, ask your owner to remove your user, or email us and we will remove you from that restaurant.
Or ask us to do it
Email or message us from the address or number on the account. We will confirm it is you, delete the account, and write back when it is done.
Put "Delete my FiFO account" in the subject line and include the restaurant name on the account.
What gets deleted
Everything that identifies you or your business, across every branch on the account:
- Your login, name, email address and phone number
- Every user you invited, and their logins
- Branches, items, suppliers and supplier contact details
- Purchases, wastage entries, inventory counts and revenue logs
- Recipes, menu items and costings
- Checklists, temperature logs and petty cash records
- Uploaded files and documents
- Your questions to the AI assistant, and its answers
- Push notification tokens
What we have to keep, and why
Two things survive deletion, because the law requires it. Neither is used for anything else, and neither is ever shared.
| What | How long | Why |
|---|---|---|
| Invoices and payment records | 5 years | UAE tax law requires accounting records to be kept for five years. This is the invoice itself — amounts, dates, company name — not your operational data. |
| Anonymous usage counts | Indefinitely | Totals with no name attached, such as how many accounts signed up in a month. These cannot be traced back to you. |
How long it takes
| Step | When |
|---|---|
| Account closed, nobody can sign in | Immediately |
| Data removed from the live system | Within 7 days |
| Data removed from encrypted backups | Within 30 days |
| Confirmation that it is done | Within 30 days |
Backups are kept on a rolling 30-day cycle, which is why that step takes longest. Nothing is restored from a backup once an account is deleted.
Before you delete, download what you want to keep
Deletion cannot be undone. If you might want your figures later, pull your reports as PDF or Excel first — Reports, then Export. Once the account is gone we cannot recover it for you, even the next day.
Just want to stop paying?
You do not have to delete anything. Cancel anytime using the “Manage subscription” link in your Stripe receipt email, or message us on WhatsApp at +971 52 756 5505, and your plan stops at the end of the month you have paid for. Your data stays put, and you can come back to it whenever you like.
Questions about your data
Under UAE Federal Decree-Law No. 45 of 2021 you can ask what we hold about you, ask for a copy, and ask us to correct or erase it. The privacy policy sets out those rights in full and names every company that processes data on our behalf.